As with many new ideas, concepts, initiatives, change and transformation, there comes resistance.  According to Price Pritchett, it is likely, 30% of any group will exhibit resistance, reluctance and/or attempt to be an inhibitor to change (see the 20-50-30 Rule).  With the rapid pace of change we’re experiencing today, resistance is almost guaranteed.

Most recently, I was working with a group of 12 people, in an effort to develop their knowledge and capability in the area of Lean, Lean Principles, Lean Tools and Lean Techniques.  Two of the people used a variety of tactics (fear, delay, confusion, ridicule) to negatively impact the group’s ability to understand, grasp, absorb and acquire the knowledge and capabilities I was trying to convey.

I invited them to continue to challenge.  I responded with clear, simple, factual and proven responses.  I monitored the reaction of the rest of the audience and realized that I had a room full of advocates and supporters.  By the end of the week, the crowd took over control and reeled in the renegades.

Be confident in proven methods and approaches.  Invite challenges and rebuttals.  Be ready to respond with sophisticated common sense based on factual data.  Develop a collaborative following.