Affordability, with its triple aim and integration of Value, Customer and Cost, provides a foundation and framework for improving and pursuing continuous improvement of both products and services. It also serves as a model for improving business, increasing competitiveness and […]
Within Affordability, Customer and Cost are two components of the “Triple Aim” that intersect in a way that provides a viewpoint on a ‘correct’ price, an understanding of the overall cost and expense from the customer’s perspective. It also involves a […]
Value and Customer are two of the critical components of the model of Affordability. Value is the purpose, intent and reason for what you do. Customer is the entity or individual or group of individuals who purchase what you provide. […]
As you begin the new year, I have a few questions; During 2015, what went wrong that needs to stop? During 2015, what didn’t happen that needs to start? During 2015, what went right that needs to continue? A colleague […]
In the midst of this season to celebrate the birth of the savior for mankind, I am humbled, honored and privileged to announce the birth of my new website dedicated to, and focused on, Performance Excellence. After mulling it over […]
Performance Excellence Associates, Inc.